Warranty Requests

... Warranty Requests

Store	Date	Name	Model	Color	Complaint	Response	Notes
031	03/12/26	James Ennis	St. Augustine	ORB	Dead	Corp Approve	Fan motor not receiving any power. Receiver replaced.
031	03/09/26	DARREN MCBEE	RAINDANCE	BN-1	DEAD	Corp Approve	FAN SPARKED AND SMOKED WHEN TURNED ON.
071	03/06/26	Paula Cook	TIARA	SS	HUM	Corp Approve	LOUD MOTOR HUM
026	03/02/26	KATHERINE KIEFER	72 TIARA	SATIN	DEAD	Corp Approve	MOTOR IS ARCHING
011	02/27/26	ANTHONY MIRANDI	56 SUNRISE	SS	HUM	Corp Approve	OK PER STEVE
042	02/20/26	JANE TEKKER	TWINSTAR	ORB	HUM	Corp Approve	MOTOR NOISE
003	02/20/26	NYDA BITTMAN-NEVILLE	EVOLUTION	BN-1	DEAD	Corp Approve	No response with new receiver
033 D	02/19/26	Jay Silverman	Tiara	SS	Hum	Dealer Approve	Motor clicking
033 D	02/19/26	Pete Heutel	Titan II	ORB	Hum	Dealer Approve	Motor Rattling
033 D	02/19/26	Theresa Albers	Titan II	MB	Hum	Defective Allowance	Motor noise. Bad motor
033 D	02/19/26	Barbara Vogel	Elegant	PW	Hum	Defective Allowance	makes noise. bad motor
33 D	02/19/26	Thomas Diren	Titan II	ORB	Bearing	Defective Allowance	na
026	02/09/26	LAURA FUNK-EGG	TIARA	SATIN STEEL	BEARING	Corp Approve	BEARINGS ARE BAD
014	02/02/26	JULIE KRUEGER	FUTURA	SS	BEARING	Corp Approve	MOTOR SQUEALING
031	01/27/26	JEFF OSBURN	DIXIE BELLE	PW	DEAD	Corp Approve	MOTOR NOT RECEIVING CURRENT, NOT RESPONDING AT ALL
003	01/23/26	BOB ARONSON	56 STARFIRE	PW	DEAD	Corp Approve	TRIED REPLACEMENT RECEIVER
070	01/21/26	BONNIEWEINBERG	TWIN STAR II	AZ	MOTOR DEAD	Corp Approve	TRIED SWITCHING KD CUPS BOTH CUPS WORK. MOTOR DEAD
003	01/19/26	SARA MORAND	CAPTIVA	ORB	DEAD	Corp Approve	REPLACED REC AND WIRED DIRECTLY
017	01/16/26	MIKE MYER	RAINDANCE	AZ	BEARINGS	Corp Approve	when powered up and chain is pulled you can hear a metal on metal sound.
003	01/14/26	GRAHAM MAGUIRE	FUTURA	SATIN STEEL	DEAD	Corp Approve	REPLACED KD CUP, MOTOR STILL DEAD
008	01/09/26	CHRISTINE TRINGALI	STARFIRE	PW	BEARING	Corp Approve	Replacement receiver did not solve this issue.
138	01/08/26	PAUL TORNABELL	TIARA	SS	DEAD	Corp Approve	0
001	01/07/26	TINA BROWN	TUSCAN	PW	DEAD	Corp Approve	0
024	01/06/26	LORI DORNBUSCH	TIARA	ORB	HUM	Corp Approve	0
014	01/06/26	NICK BUSBY	DC-6	ORB	DEAD	Corp Approve	0
003	12/19/25	STEVEN BORO	ESTERO	PW	BEARING FROZE	Corp Approve	0
003	12/15/25	ROBERT PRITCHARD	VOGUE PLUS	ORB	DEAD	Corp Approve	0
018	12/08/25	MEGHAN RICHEY	RENO	PW	DEAD	Corp Approve	0
017	12/04/25	KELLY IHRIG	CENTURION	ORB	HUM	Corp Approve	0
014	11/25/25	Wolfgang Polit	RIVIERA	BURNISHED COPPER	BAD MOTOR	Corp Approve	0
D080	11/25/25	Bill Osthoff	DIXIE BELLE	AZ	HUM	Dealer Approve	0
031	11/24/25	Gary Willow	56 Starfire	BN1	Dead	Corp Approve	0
001	11/19/25	Patty Crandall	52 Dixie Belle	ORB	Hum	Corp Approve	0
031	11/17/25	SUSAN TYLER	ST. AUGUSTINE	ORB	DEAD	Corp Approve	0
003	11/17/25	PATRICIA WALSUE HUND	RAINDANCE	BS	DEAD	Corp Approve	0
067D	11/10/25	Karen Edwards	Tiara	ORB	Bearings shot, barely moves by hand	Dealer Approve	0
080D	11/07/25	Eric Fillibaum	Meridian	SS	Bearings/Froze	Dealer Approve	scraping noise high speed worse
138	11/07/25	Tammy Southern	Futura	PW	Dead	Corp Approve	no spin 0 power tried other kd cup nothing
014	11/07/25	John Ewald	Reveal	BN-1	Dead	Corp Approve	dead motor
007	11/07/25	Rich and Debi Toole	Futura Blk	Blk shiney	Bearings/Froze	Corp Approve	frozen motor
017	11/07/25	Dave Lister	Pro Series Deluxe	ORB	Hum	Corp Approve	hums and grinds
017	11/07/25	David Schaefer	Meridian 52	White	Dead	Corp Approve	turns slowly tried rcvr and cap
003	11/07/25	Nina Mahonchack	Coastal Air	PW	Dead	Corp Approve	fan 2 of 2 new receivers did not respond
003	11/07/25	Nina Mahonchack	Coastal Air	PW	Dead	Corp Approve	fan 1 of 2 new receivers did not respond
003	10/14/25	Alan Brown	Proseries Outdoor	ORB	Dead	Corp Approve	Fan 2 of 2
003	10/14/25	Alan Brown	Proseries Outdoor	ORB	Dead	Corp Approve	Fan 1 of 2
003	10/14/25	William Perkins	Vogue Plus	PW	Dead	Corp Approve	0
080D	10/07/25	June Holmes	Tiara	ORB	Bearings/Froze	Dealer Approve	squeaking chirping noise intermittent grinding
067D	10/07/25	Joy Rambo	Quantum I	SS	Bearing/Froze	Dealer Approve	Bearings bad
110	10/07/25	Andrew Bershaw	Raindance	AZ	Dead	Corp Approve	Grinding sound from motor and a burning smell from fan
110	10/07/25	Luis Urra Jr	Tiara	ORB	Dead	Corp Approve	Grinding coming from the windings
014	09/30/25	Melissa Rivera	Duet	ORB	Dead	Corp Approve	Dead motor
067D	09/30/25	Jody Shealy	Raindance	ORB	Bearings/Froze	Dealer Approve	bad bearings
018	09/23/25	Stephen Frcho	Solara	MPW	Dead	Corp Approve	ASJ said fan would not turn, used 2 different receivers
080D	09/09/25	Marlee Owen	Dixie Belle	PW	Bearings/Froze	Dealer Approve	scraping noise, all speeds, worst high speed
080D	09/09/25	Jerry Hood	Raindance	ORB	Bearings/Froze	Dealer Approve	scraping noise
069	09/09/25	Jeff Leeper	Raindance	ORB	Dead	Corp Approve	Motor no longer operates, bench test performed. Replace per Steve W.
080D	09/02/25	Stuart Johnson	Fusion	ORB	Dead	Dealer Approve	Not working
080D	09/02/25	Charles Beard	Optum	ORB	Connector	Dealer Approve	Stripped threads on set screw base of fan
131	08/30/25	Kara Kelley	Evolution	BN-1	Bearings/Froze	Corp Approve	TESTED IN STORE. BEARINGS BAD
131	08/28/25	Cathy Day	Monarch	MB	Bearings/Froze	Corp Approve	MFG DATE STICKER IS MISSING...UL STICKER SAYS 05/07
031	08/26/25	Kevin Cronin	56 Starfire	PW	Bearings/Froze	Corp Approve	Motor grinding - bad motor (per Spencer)
080D	08/19/25	Mark Hoover	72 Tornado	ORB	Bearings/Froze	Dealer Approve	knocking noise
080D	08/19/25	Phil Millman	76 ION	ORB	Bearings/Froze	Dealer Approve	Makes noise, did all troubleshooting per tech support
031	08/11/25	Brenda Kasica	Tiara	SS	Bearings/Froze	Corp Approve	Making loud noise, bad bearings (per Spencer)
031	08/11/25	Brenda Kasica	Raindance	BN	Bearings/Froze	Corp Approve	Fan making noise, bad bearings (per Spencer)
031	08/11/25	Dianne Roberto	Atlantis	AZ	Bearings/Froze	Corp Approve	Fan won't spin, bad bearings (per Spencer)
014	08/11/25	Joshua Bartolomy	Tiara	AB	Dead	Corp Approve	Motor sparks and sizzles
067D	08/05/25	Rick Dunn	Raindance	MB	Bearings/Froze	Dealer Approve	0
031	08/05/25	Kim Miller	42 Dixie	PW	Bearings/Froze	Corp Approve	Fan grinding (bad bearings per Spencer)
007	08/05/25	David Byzek	Palm Breeze II	AB	Connector	Corp Approve	Burnt AMP on KD Cup and Motor AMP
110	07/29/25	Richard Crotty	Tiara	ORB	Dead	Corp Approve	0
080D	07/22/25	James Hudgens III	Raindance	ORB	Bearings/Froze	Dealer Approve	Loud squeaking noise all speeds
003	07/22/25	Lynn Turkus	42 Starfire	PW	Dead	Corp Approve	0
003	07/22/25	Michael LeBlond	Optum	BN-1	Dead	Corp Approve	0
007	07/22/25	William Weatherholt	Raindance	PW	Bearings/Froze	Corp Approve	0
014	07/22/25	Tom Melvin	Bermuda	SS	Hum	Corp Approve	Tried new switch cup, tightened all screws, tested in store.
070	07/22/25	Jay Moskowitz	Raindance	PW	Dead	Corp Approve	0
110	07/22/25	Jose Santiago	Centurion	ORB	Dead	Corp Approve	0
080D	07/15/25	Clara Waldrop	Raindance	PW	Bearings/Froze	Dealer Approve	Loud squeaking noise
110	07/15/25	Earl David Barber	Raindance	PW	Dead	Corp Approve	0
014	07/08/25	Carl Sullivan	Tiara	PW	Dead	Corp Approve	0
024	07/08/25	Paul Gerlach	Tiara	ORB	Dead	Corp Approve	0
007	07/08/25	Katherine Bingham	Raindance	PW	Dead	Corp Approve	Fan stopped running. Checked remote, reverse switch and capacitor.
012	07/01/25	Phil Goetz	St Augustine	DW	Corrosion	Corp Approve	Fan 2 of 2 Fans rusted, lives on intercoastal w/ocean view
012	07/01/25	Phil Goetz	St Augustine	DW	Corrosion	Corp Approve	Fan 1 of 2 Fans rusted, lives on intercoastal w/ocean view
003	07/01/25	Pamela Barber	Metropolitan	SS	Dead	Corp Approve	0
003	07/01/25	Tim Doll	Raindance	PW	Dead	Corp Approve	0
003	07/01/25	Ron Gabriel	Monarch	AB	Bearings/Froze	Corp Approve	Clicking bit all screws are tight
031	06/23/25	George Solem	Bermuda	SS	Bearings/Froze	Corp Approve	Fan grinding (bad bearings per Spencer)
014	06/23/25	Jackie McClure	Riviera	PW	Dead	Corp Approve	Purchased around 2009-2010
003	06/17/25	David Kovach	Raindance	AZ	Dead	Corp Approve	0
003	06/17/25	Carol Tucker	Luna	ORB	Dead	Corp Approve	Fan 2 of 2
003	06/17/25	Carol Tucker	Luna	ORB	Dead	Corp Approve	Fan 1 of 2
070	06/17/25	Julia Morgan	Sunrise	SS	Dead	Corp Approve	Continuity OK on all wires. No dead shorts found. Tried new receiver, no help
017	06/17/25	Victoria Kelly	Raindance	WI	Bearings/Froze	Corp Approve	Motor barely turns by hand, bearings gone.
024	06/10/25	Larry Batman	Centurion	ORB	Dead	Corp Approve	0
031	06/10/25	Benjamin Wehling	Futura	SS	Bearings/Froze	Corp Approve	Loud squeaking noises per electrician Spencer Z
110	06/10/25	Ruben Rivera	Tiara	PW	Dead	Corp Approve	Fan is blowing the circuit breaker
067D	06/03/25	Laura Murchicon	42 Dixie	PW	Bearings/Froze	Dealer Approve	Fan thumps on low speed
014	06/03/25	Gary Ronquille	Tornado	PW	Dead	Corp Approve	0
014	06/03/25	TVR Construction Tim Reeves	Solara	ORB	Dead	Corp Approve	Tested with new recvr - bad.
008	06/03/25	Thomas Patricca	Tiara	ORB	Bearings/Froze	Corp Approve	Bad bearings, squealing
003	05/27/25	Nancy Sperling	ProSeries Outdoor	ORB	Dead	Corp Approve	0
003	05/27/25	Bobbi Knowles	Twin Star	ORB	Hum	Corp Approve	0
003	05/27/25	Debra Deitz	Raindance	PW	Dead	Corp Approve	Needs hand start
080D	05/27/25	Jeff Taplen	Raindance	ORB	Dead	Dealer Approve	Tested thoroughly in store.
003	05/20/25	Joe Garretta	Raindance	ORB	Dead	Corp Approve	0
031	05/20/25	Andrew Kolba	Fusion	ORB	Bearings	Corp Approve	Loud rubbing noises, speeds 3,4,5. Tested in store; motor is bad.
042	05/20/25	Debra Eaton	Bombay42	AZ	Dead	Corp Approve	0
110	05/20/25	Rick Piper	Riviera	ORB	Hum	Corp Approve	0
080D	05/14/25	Sam and Laura Brasseale	Stratus	PW	Dead	Dealer Approve	Fan 2 of 2 Motor screws not seating into motor properly.
080D	05/14/25	Sam and Laura Brasseale	Stratus	PW	Dead	Dealer Approve	Blade arm will not attach properly to motor. Cross-threaded/unthreaded.
071	05/14/25	Kevin Hagedorn	Tiara	SS	Bearings	Corp Approve	0
110	05/14/25	Gloria and Hector Porter	Rafiki	AZ	Dead	Corp Approve	0
003	05/06/25	Robert Boyd	Reno	PW	Hum	Corp Approve	0
003	05/06/25	Ralph Gemelli	Starfire 42	BN-1	Dead	Corp Approve	0
012	04/29/25	James Bacon	Raindance	DW	Corrosion	Corp Approve	Fan 2 of 2 Rust. Living on Intercoastal Waterway, 2nd floor condo. Customer has pictures if needed.
012	04/29/25	James Bacon	Raindance	DW	Corrosion	Corp Approve	Fan 1 of 2 Rust. Living on Intercoastal Waterway, 2nd floor condo. Customer has pictures if needed.
067D	04/29/25	Matthew Chung	Tiara	ORB	Bearings/Froze	Dealer Approve	0
067D	04/29/25	Roy Vandergrift	Raindance	BS	Bearings/Froze	Dealer Approve	Fan 2 of 2
067D	04/29/25	Roy Vandergrift	Raindance	BS	Bearings/Froze	Dealer Approve	Fan 1 of 2
017	04/29/25	Jody Mills	Dixie	PW	Dead	Corp Approve	Doesn't turn, hums only
042	04/22/25	Dora Foster	Renaissance	AB	Dead	Corp Approve	0
003	04/22/25	Keith Sandler	Vogue Plus	ORB	Dead	Corp Approve	0
024	04/22/25	William Hulligan	Tiara	SS	Dead	Corp Approve	Stopped working. Tested. Tried new KD Cup. No power.
131	04/18/25	Carolyn Harrison	Raindance	ORB	Dead	Corp Approve	TESTED ON BENCH MOTOR DEAD BURNT WINDING
031	04/15/25	Jaryn Trago	Palm Breeze II	SS	Hum	Corp Approve	Loud humming, inconsistent speed, bad motor (per electrician)
014	04/08/25	Mary Montgomery	Atlantis	AZ	Dead	Corp Approve	0
003	04/08/25	Deborah Prine	Reveal	PW	Dead	Corp Approve	0
014	03/25/25	Debbie Jorgensen	Saturn	SS	Hum	Corp Approve	Loud hum and rattle all speeds, medium is worst
003	03/25/25	Michael LeBlond	Optum	BN-1	Dead	Corp Approve	Not responding, tried new receiver
042	03/25/25	Richard Thomas	Palm Bay	AB	Dead	Corp Approve	Made some noise then a bang
067D	03/18/25	Randy Basinger	Tiara	ORB	Bearings/Froze	Dealer Approve	0
014	03/18/25	Ashley Couras	Centurion	ORB	Dead	Corp Approve	0
024	03/04/25	Patricia Fiore	Quantum	PW	Dead	Corp Approve	2 of 2. Hums and reverse does not work.
024	03/03/25	Patricia Fiore	Quantum	PW	Bearings/Froze	Corp Approve	1 of 2. Really loud noise.
012	02/28/25	Kimberly Quinn	Evolution 72	ORB	Bearings/Froze	Corp Approve	Noisy, tried new receiver, took apart, put back together. Makes noise when spin blades manually.
012	02/27/25	Douglas Durrance	Tiara	ORB	Dead	Corp Approve	Fan stopped, sparks out of motor. Bad Windings
020	02/28/25	Victor Williams	Riviera	CS	Dead	Corp Approve	Bench tested by Ed. Replaced KD cup and fan just hums. Rec replace fan
003	02/25/25	Bari Gulsby	Vogue	PW	Dead	Corp Approve	0
017	02/25/25	Robert Edenhofer	Tiara	AB	Bearings/Froze	Corp Approve	0
004	02/18/25	Joanne Cronauer	Raindance	Pure White	Bearings/Froze	Corp Approve	Bench Tested, Bad Bearings
010	02/18/25	Lindsay Jacobson	Tiara	SS	Bearings/Froze	Corp Approve	Motor will not turn
014	02/18/25	Linda Travers	Renaissance	AB	Dead	Corp Approve	Motor sparking and sizzling noise when plugged in.
070	02/11/25	Jim Lager	Atlantis	TE	Dead	Corp Approve	Power wires OK. Motor wires broken or shorted inside.
014	02/11/25	Cindy McLane	Futura	ORB	Dead	Corp Approve	Motor sparks and trips breaker.
004	02/07/25	Frank Taylor	Meridian	AB	Bearings/Froze	Corp Approve	Bench Tested - Bad Bearings
017	02/05/25	Robert Edenhofer	Tiara	AB	Bearings/Froze	Corp Approve	0
017	02/05/25	Brian Cobb	Horizon	SS	Dead	Corp Approve	Need to start by hand. Replaced PC Rev module. Replaced capacitor. Still won't start.
003	02/04/25	Susan Lawrence	Venetian	ORB	Bearings/Froze	Corp Approve	0
070	01/28/25	Mike Baldino	Tiara	PW	Dead	Corp Approve	Sparks coming from motor
003	01/28/25	Alice Golub	Starfire	BN-1	Dead	Corp Approve	0
007	01/21/25	Joanne Harr	Moroccan	AZ	Bearings/Froze	Corp Approve	Scraping noise. Verified noise without cup or arms attached.
110	01/21/25	Johnny Baize	Tiara	PW	Bearings/Froze	Corp Approve	Very loud rubbing sound from motor
003	01/14/25	Robert Niehan	Futura	SS	Dead	Corp Approve	0
012	01/14/25	Jeff Abbott	Futura	Wine	Dead	Corp Approve	Grinding noise, Burnt odor, sparks, tested in store, bad windings
110	01/14/25	Santiago Molina	Bimini	ORB	Dead	Corp Approve	0
017	01/14/25	Glenn Martin	Futura	SS	Hum	Corp Approve	0
002	01/14/25	Phil Dey	Tiara	ORB	Dead	Corp Approve	Motor won't turn on or get power, tested with Steve
016	01/14/25	James Ponstingle	Riviera	PW	Bearings/Froze	Corp Approve	motor racket, leaking oil, confirmed at store
042	01/14/25	Walt Ostapchuk	Dixie	PW	Bearings/Froze	Corp Approve	Motor making thumping noise - bad motor
010	01/07/25	Lindsay Jacobson	Tiara	SS	Bearings/Froze	Corp Approve	0
110	01/07/25	Terry Lewington	Atlantis	PW	Hum	Corp Approve	0
008	01/07/25	Melody Mixon	Tiara	ORB	Bearings/Froze	Corp Approve	0
042	01/07/25	Kelly Sorg	Koho	PW	Bearings/Froze	Corp Approve	Shaft shifts after speed one per Van Dixon

v1.00 06/18/21